IT Support Pricing
IT Support Pricing per hour to fixed rates to banked hours
Support Pricing Options
Onsite and remote support for your hardware and software with guaranteed SLA’s based on typical ITIL definitions.
Remote Only Helpdesk
£ 10.00 per user per month
Minimum charge (per client) £ 100/month
Server Support (P1)
Windows Server per month including industry leading remote management and monitoring services - £ 50/server/month
Server Hardware Support
Server (hardware host) per month, P1 response and will include all parts, labour & loan kit - £ 50/server/month.
Software Subscriptions
Items such as Anti Virus, Microsoft 365 and other licencing may be paid monthly on the same contract.
Data Security
Offering a number of solutions for backup and disaster recovery, compliance and threat protection, we provide peace of mind knowing that your systems and storage are secure.
Backup and Replication Options
Our recommendation for small and medium size business client is "N-Able Backup". Because it backs up to local storage as well as to the N-Able Cloud it provides quick restoration as well as protection from ransomware. N-Able use Equinox Data Centres which are based in the UK.
We offer a full Microsoft 365 Backup solution which is also via an N-Able branded product.
For larger clients, or those with more complex infrastructure and who require replication and have a very fast recovery time objective, we use Veeam with backup and replication, both to their site and to Weald's HQ.
Ad-Hoc and Banked Hours System
Some clients prefer a system of banked hours which are drawn down by the use of helpdesk and engineer tickets.
Examples:
40 hours = £3000/£75.00 hour
20 hours = £1700/£85.00 hour
The normal hourly rate is £ 95.00.
On-Site Support Pricing
When carrying out site work out of contract we charge the first full hour, then 15 minute blocks thereafter. We typically do not charge call out within our normal operating area.
Remote
Non contractual remote work is charged on the basis of 15 min blocks at £23.75 per 15 mins.
Day rates
Basic PC type engineer work = £ 500/day 250 half
Standard Network engineer = £ 660/day 330 half
Senior engineer (consultant) = £ 750/day 375 half
Regular call pro-active IT outsourcing
Take the monthly pricing model for servers and helpdesk, then add £ 300 per half day - either weekly, fortnightly or monthly.
Alternatively, book regular calls and draw down from banked hours.
it247 - Waking Hours and 24/7 Upgrades
Fully in-house resourced 24/7 shift solution.
Waking Hours:
6 am to 11 pm 7 days a week (we call this waking hours)
Uplift of £ 300 to existing contract.
24/7/365:
Full 24/7 option for those that operate through the night.
Uplift of £600 to existing contract.
All prices ex. VAT
Long Term Outsourcing (Embedded Support)
Where our clients are needing to fulfil a longer term need, such as their in-house IT support person going on sabbatical or long term sick, we are able to provide a permanent on-site presence, or where required, perhaps 2-3 days per week or similar. Offering very similar rates to that of an IT-Contractor that you might get from a recruitment company, but with the added advantage that this person is an employee of Weald, with full access to Weald resources and escalation path.