Microsoft Teams Phone for Business
Business calling, built into the Microsoft 365 tools you already use. Bring calls, meetings and messages together in Teams, with practical deployment and ongoing support from Weald IT.
We help organisations across Sussex, Kent and Hampshire plan their calling arrangements, select suitable connectivity, move existing numbers and support staff through the change.
Calling that works with your business
Teams Phone extends Microsoft Teams beyond chat and meetings to provide everyday business telephone functionality.
Make and receive calls
Use your business number from Teams on supported computers, smartphones and desk phones.
Call routing
Configure transfers, call queues, auto attendants and business-hours handling to direct callers appropriately.
Voicemail and availability
Use Teams status, voicemail and supported transcription features to help people stay connected.
One familiar application
Keep collaboration and business calling together rather than operating separate systems for every task.
Microsoft 365 administration
Align telephony setup with your Microsoft 365 accounts, user management and security policies.
Practical continuity planning
Consider connectivity, business-critical numbers and alternative ways to communicate during disruption.
Microsoft Teams Phone calling options
Teams Phone provides the phone system; a suitable PSTN connection lets users call ordinary external telephone numbers. The best arrangement depends on your existing services, call patterns and requirements.
Microsoft Calling Plans
Microsoft supplies the calling service and applicable call plans. A straightforward option for businesses seeking an integrated Microsoft solution.
Operator Connect
Use a participating telecoms operator to connect telephone numbers and calling services to Teams.
Direct Routing
Connect Teams through a compatible Session Border Controller and telecoms provider. Useful where additional integration or routing flexibility is required.
Teams Phone Mobile is another supported Microsoft option for eligible mobile operators and scenarios. Availability, licensing and features vary by service.
Designed and deployed properly
We start with the way your staff and customers use the telephone, not with a standard package.
- Review existing numbers, users and call flows
- Assess connectivity and resilience requirements
- Review Teams Phone and PSTN licensing
- Plan number porting and transition
- Configure queues, attendants and calling policies
- Test, document and support the finished system
Teams Phone or a standalone VoIP system?
If your business already uses Microsoft Teams extensively, Teams Phone may be a natural fit.
If your requirements call for a different hosted telephone system, we can also discuss alternative business VoIP and cloud phone solutions.
We can help you consider ease of administration, device requirements, costs and the way calls need to be routed.
From your current phone system to Teams
Understand
Review existing numbers, users, call routing and any specialist requirements.
Plan
Choose licensing and connectivity, then plan porting and cutover with the provider.
Configure
Set up users, attendants, queues and devices, and test the agreed call flows.
Support
Help users adopt the service and provide ongoing assistance as needs change.
Microsoft Teams Phone FAQs
Typically, yes. Appropriate Teams Phone licensing and a PSTN calling arrangement are needed for external telephone calls. The exact licences depend on your existing Microsoft 365 subscription and selected calling model.
Usually, numbers can be transferred to a suitable provider or calling service, subject to eligibility and porting arrangements. We review this during planning.
Yes. Users can make and receive calls in the Teams app on supported mobile devices, subject to their configuration and connectivity.
Yes. Auto attendants and call queues can help manage a main number, opening hours and call distribution. We can design call flows around your requirements.
Teams Phone depends on working connectivity. We can review alternative connections, mobile access and continuity arrangements for important telephone services.
Not necessarily. It can work especially well for organisations already using Microsoft Teams, but a separate hosted VoIP system may be better suited to some needs. We can help compare both approaches.
Ready to review your business telephone system?
Tell us how your teams handle calls today. We’ll help you assess whether Microsoft Teams Phone or another cloud telephony option is the right fit.