Our Team

Rob joined Weald as an apprentice in 2017, bringing with him qualifications in customer service and experience as an insurance claims handler. Three years later, his technical skills have nearly reached 2nd line support, and he’s maintained the excellent communication and empathy he honed as a claims handler. As of February 2025, Rob is transitioning into the role of Technical Sales Administrator, where his technical knowledge will benefit clients and bridge the gap between the helpdesk, engineering, and sales teams.

In his spare time, Rob enjoys the unique hobby of finding and buying the most notoriously unreliable cars he can find.

Having joined Weald in 2005 making the move from Amex IT Support, Arron knows Weald and it’s clients very well.  He’s seen significant change in that time, moving from on-premise to cloud, from physical to virtual – as with other old hands, it’s a comfort to know the people who know the old ways are still around.

Outside of Weald, Arron likes frequent holidays in the sun and is another dog lover.

Andrew joined Weald in 2011, coming from a PAT testing company and prior to that spending 4 years studying mechanical engineering.  So, 9 years later, he’s converted that engineers mind to IT and is renowned for a methodical, documented approach with excellent communication skills.

Outside of Weald, Andrew puts his original passion to good use, restoring and modifying classic cars.

Hannah’s been with us since 2015, joining the helpdesk shortly after we moved to Uckfield from Haywards Heath – she was one of our first East Sussex recruits! Now, she’s our Helpdesk Team Lead. When she’s not at Weald, Hannah’s a dog lover and enjoys training them – a skill that probably comes in handy at work too!

Extensive experience in the 1st and 2nd line support role, plus more recently working in the field installing CCTV and access control systems.  Stewart fitted our requirements well due to practical hands on knowledge of some of the more traditional (older) technologies that some of our younger team members struggle with.  Customer reviews tell us that his customer service ethic is aligned with ours.

Alex joined in 2019 during our programme of introducing trainee 1st lines, often from outside the industry.  He had completed a BTEC IT practitioners exam in 2008 demonstrating interest and aptitude though since had worked in catering.  We gave him the opportunity to work in IT, and it paid off.  Alex is now a key member of the Weald team.

Outside the office, Alex continues his interest in catering which is much to the benefit of his colleagues on helpdesk.

Wiktor joined Weald in August 2024 after graduating with a degree in Computer Science with AI. While this is his first professional IT role, he brings a wealth of experience from previous positions, including customer service management, delivery driving, and IT technician work in education. He has quickly proven himself, providing excellent advice and earning consistently positive client reviews, all while efficiently managing a high volume of support tickets