IT Support Costs for Business – Hourly, Day or Fixed Rates
Fast, Flexible IT Support Pricing for Every Business
Weald IT offers simple, transparent support pricing designed around how your business prefers to work.
Choose fixed per user support, banked hours, or hourly and daily engineer rates — all delivered by certified technicians with guaranteed SLAs, proactive monitoring, and exceptional customer service.
✔ No onboarding fees on 12 month+ contracts
✔ Flexible per user or per server monthly pricing
✔ Banked hours for cost effective support
✔ Clear hourly or day rates for project work
✔ Options for managed or fully managed IT
All prices are in UK GBP Ex. VAT
| Support Model | Best For | Pricing | Benefits |
|---|---|---|---|
| Per-User Monthly Support | Businesses wanting predictable costs | £14/user/month (min £140, 10 users) | Fixed cost, rapid helpdesk, SLA-backed |
| Banked Hours (STAFF IT) | Businesses with variable monthly support demand | From £78.75/hour (pre-purchased bundles) | Cheaper hourly rate, flexible usage |
| Hourly Ad-Hoc Support | Low-volume or occasional support needs | £100/hour (or £25/15 mins remote) | No commitment, instant access |
| Day Rate Engineering | Projects, installations, onsite upgrades | £575–£785 per day | Senior engineers, planned work, predictable cost |
| Extended Hours 24/7/365 Waking Hours 6am to 11pm |
Out-of-hours operations or 24/7 organisations | +£315 (Waking Hours) / +£630 (24/7) | Full in-house shift coverage |
| Co-Managed IT | Internal IT teams needing extra capacity | Uses any model above | Works seamlessly alongside existing IT |
Remote Helpdesk Support
£14/user/month
Minimum £140/month
- SLA-backed helpdesk
- Remote support included
- Fully managed onboarding
Great for: SMEs wanting predictable monthly billing
Banked Hours (STAFF IT)
From £63.00/hour
- Draw down as required
- Ideal for mixed onsite/remote needs
- Works alongside existing teams
Great for: Companies with fluctuating workloads
Ad-Hoc & Project Work
From £100/hr or £575/day
- 15-minute billing blocks
- PC, Network & Consultant rates
Great for: Occasional support or project work
| Pre paid hours packages – from 01.02.23 | Hrs | Per Hour | Package price £ ex. VAT |
|---|---|---|---|
| PRE-PAID HOURS – 10 | 10 | £94.50 | £945.00 |
| PRE-PAID HOURS – 15 | 15 | £91.67 | £1,375.00 |
| PRE-PAID HOURS – 20 | 20 | £89.25 | £1,785.00 |
| PRE PAID HOURS – 30 | 30 | £84.00 | £2,520.00 |
| PRE PAID HOURS – 40 | 40 | £78.75 | £3,150.00 |
| PRE PAID HOURS – 60 | 60 | £68.25 | £4,095.00 |
| PRE PAID HOURS – 100 | 100 | £63.00 | £6,300.00 |
| Ad-Hoc Labour Rates from 01.02.23 | UK £ ex.VAT |
|---|---|
| Network Engineer Hourly | £100.00 |
| Network Engineer Daily or Half Day | £695.00 |
| Network Engineer Half Day | £350.00 |
| Senior NW Engineer | £785.00 |
| Basic Engineer for PC install | £575.00 |
| Flat rate PC install | £210.00 |
| Helpdesk per user per month | £14.00 |
| Helpdesk Min Contract for 10 | £140.00 |
| Evening work (1.5 x Time) | — |
| Weekend work (2 x Time) | — |