Outsourced IT Support & Co-Managed IT Services
Reliable IT support that fits the way your business works. Weald IT can take care of your day-to-day IT, work alongside your existing team or provide additional engineering expertise when you need it.
Our experienced Sussex-based technicians support businesses across Sussex, Kent and Hampshire with practical advice, responsive helpdesk service and dependable on-site assistance.
Flexible IT support for growing businesses
Whether you need a complete outsourced IT function or extra capacity for your existing team, we help keep people supported and systems properly managed.
Fully outsourced IT support
Let Weald look after your day-to-day helpdesk requirements, ongoing maintenance and wider IT environment, with access to specialist engineers for projects and improvements.
Co-managed IT
Keep your internal IT staff and give them an experienced external team to call on for escalations, projects, security, Microsoft 365 and additional support capacity.
Embedded & on-site assistance
Arrange planned on-site engineering, temporary additional capacity or practical assistance during busy periods, migrations and other technology changes.
Helpdesk & user support
Responsive assistance for everyday user issues, new starters, leavers, devices and common Microsoft 365 problems.
Microsoft 365 management
Help with licensing, migrations, identity, security, SharePoint, Teams and ongoing tenant administration.
Security, backup & resilience
Practical support with patching, monitoring, endpoint protection, backup arrangements and recovery planning.
Fully managed or co-managed?
We start with your existing resources, responsibilities and priorities, then agree who does what.
Fully managed IT
Best suited to: organisations that want Weald to provide their principal IT support function.
- Single point of contact for routine IT issues
- Helpdesk and planned technical work
- Support with security, Microsoft 365 and infrastructure
- Advice on priorities and future improvements
Co-managed IT
Best suited to: organisations with internal IT staff who need complementary expertise or capacity.
- Keep your existing IT team and knowledge
- Escalation assistance for difficult problems
- Project engineering and specialist support
- Extra cover when workloads change
Practical support across your IT environment
Our arrangements can bring together the everyday support and specialist services your organisation needs.
Responsive support
Help for users and devices, with remote assistance and on-site engineering where appropriate.
Ongoing maintenance
Monitoring, patching and regular attention to the systems that your business relies on.
Projects and planning
Experienced engineers to help plan and deliver upgrades, migrations, changes and improvements.
How we get started
Understand your setup
We talk through your users, sites, existing IT arrangements and the problems you want to solve.
Agree responsibilities
We recommend an appropriate balance of day-to-day support, internal ownership and specialist assistance.
Work as one team
We document the agreed arrangements, establish how requests and escalations are handled and support your ongoing requirements.
Frequently asked questions
Can you work alongside our existing IT manager or IT department?
Yes. Co-managed support is designed to complement internal IT staff, providing additional capacity, escalation support and specialist experience without replacing your team.
Do you provide on-site engineers?
Yes. We provide on-site engineering across our service area, alongside remote support. The appropriate frequency and arrangements are agreed around your requirements.
Can we start with a limited arrangement and expand later?
Yes. We can discuss support arrangements that meet your current requirements and review the level of assistance as your business changes.
Can Weald help with Microsoft 365 and cyber security as well as everyday support?
Yes. Our services include Microsoft 365 administration and security, cyber security, backup and disaster recovery, infrastructure and IT planning.
Which areas do you cover?
We support businesses across East and West Sussex and selected areas of Kent and Hampshire, with our headquarters in Uckfield. See our service area for more detail.
Need extra IT capacity or a fully managed service?
Tell us about your current setup and where you need help. We’ll give you straightforward advice.