What are IT Services?
The goal of IT Services
The goal of IT services is to ensure that your business information technology works properly, smoothly, quickly and securely for you. These services can include various elements which might include technical support, cyber security, cloud computing, data backup and data management.
What are IT Services and what do they do?
Support your Business Operations
The IT job is to ensure that a company’s technology systems and infrastructure are working smoothly to avoid disruption to your staff. Good IT support improves employee productivity.
Enhance IT Security and education
Cyber security management has now become a larger challenge than ever before. Educating and testing staff as well as robust, immutable backup solutions in multiple locations is all part of IT Services remit.
Drive progress
Leveraging new technologies and services will allow your business to be more competitive due to more efficient use of time, reduction in overhead and increased speed of delivery. IT should keep abreast of new technologies, trends and developments and keep your business informed.
Triage via a central point of contact – helpdesk support
Providing a friendly central point of contact for all issues. Triage and deployment of the correct resource to deal with a problem promptly and efficiently.
Summary
In summary, IT support, whether internal, outsourced or a combination of both are the backbone of any modern business.
Wikipedia definition of IT Service Management.