Helpdesk Survey Results – Microsoft Forms
Helpdesk Survey Results Weald uses Microsoft forms to carry out our Helpdesk Survey. The results speak for themselves. Felt I was looked after and in safe hands – 4.96/5 average rating Expert? – 4.91/5 average rating Fixed first time? – 4.79/5 average rating How would…
Proud of our team – Excellent Feedback
Outstanding work continues, from home, during lockdown!
Lockdown – Update
High volumes of calls As from today, 24th March – due to lockdown, all Weald staff are now working from home. The majority of work we do will be carried out remotely, don’t panic. Working from home will have little impact on our ability to…
Coronavirus Measures
Coronavirus precautions for Weald staff. We will contact clients in advance of a face to face visit to find out if the visit is necessary or whether we can work remotely. If we need to attend a client site, we will ask if anyone at…
Corona Virus – home working and collaboration
Don’t panic Mr Mainwaring….Keep Calm and Carry on. How to work from home and collaborate with colleagues using Office 365 and Google tools. Some of most popular requests to our helpdesk over the last week:“Can I have VPN access?”“Can I be set up to work…
Microsoft Working on Cloud Signatures
Due in March 2020, but could be later as it has not been seen in preview yet, this is something you would have expected to work from the outset. Typically this feature is provided by independant vendors like Exclaimer – but now using Outlook Web…
Wealdnet – Planned Maintenance
What – Wealdnet Datacentre Perimeter Firewall When –Start: Sat 22nd Feb 07.00amEnd: Sun 23rd Feb 06.00pm Why-Improve performance and security SERVICE IMPACT MEDIUM – HIGH Brief complete outage during switchover , approx. 1hour on Saturday morning. Some customers may experience longer downtime due to compatibility…
Christmas Hours
Merry Christmas & Happy New Year We will be open for support on all normal working days throughout the Christmas period. For clients with 24/7 support or Waking Hours Support – we cover ALL days – the normal dedicated numbers apply for this service. Please…
We’re Hiring – 2nd Line
Due to continued growth, we’re looking for a 2nd Line IT Support Engineer to join our Uckfield Helpdesk Team allowing an existing 2nd line to spend more time on-site with clients. See full description – https://wealdcomputers.com/vacancies/
New Features in Outlook Web Access
New features in Outlook Web Access Some excellent new features have arrived in Outlook Web Access. These include: – Add flair to your email with emojis and GIFs – Improved Search – Add new event or task from anywhere in Outlook – Dark Mode (if…