Helpdesk Survey Results

Weald uses Microsoft forms to carry out our Helpdesk Survey. The results speak for themselves.

  • Felt I was looked after and in safe hands – 4.96/5 average rating
  • Expert? – 4.91/5 average rating
  • Fixed first time? – 4.79/5 average rating
  • How would you rate Weald helpdesk overall? – 4.93/5 average rating

Latest Survey comments:

Very helpful, excellent customer service! Well done Stewart Mullen… 🙂

“A very swift response and effective service. Many thanks to Robert Smith

Rob was efficient and knowledgeable. easy to talk to and was able to fix my problem. He helped explain the problem that I was having in simple terms and made it easy to understand. Thanks Rob.

Hannah is always brilliant – speedy and straight to what you need

Helpdesk Survey
Helpdesk Survey – MS Forms Screen Shot

Note from our MD.

Our team goes from strength to strength. Despite the challenging C19 working conditions and the need to integrate two new team members during a period of enforced home working, it is testimony to the strength of our Team that we have handled all this whilst still retaining a demonstrably high level of customer service. Well done all and thanks to Microsoft Teams!

Learn more about Weald’s pricing & services

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Our helpdesk works to ITIL principles.